Becoming a high-performance retail salesperson
- Develop your sales and service competency
- Understanding the importance of First Impression
Why the way you open the sale can mean success or failure
- When customer says “I’m just looking” , then what ?
Probing techniques
- Questions to open up conversation
- Developing trust
Non Verbal Clues
- Reading your customers non verbal clues
- Match and mirror
Assumptions
- The most powerful assumption in retail selling
Customer concerns and objections
- The price objection
- The Value
Closing the sale
- Buying signals
- Closing techniques
Sending Customers with a smile
- How and when to thank your customer
- Follow up your customers